Bilingual IT Client Services Executive (419779) [Philippines]

 

Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of an IT BPO company servicing gaming companies in Malta.

Position: 419779 | IT Client Services Executive - Chinese Speaker [Hybrid]

Job Summary:

• Our respected client is currently seeking a highly motivated and skilled support specialist who is fluent in both English and Chinese (both Mandarin and Fookien dialects) for the job of IT Client Services Executive.
• As an IT Client Services Executive, you will be responsible for providing exceptional support to our clients, resolving their concerns/issues, and ensuring their satisfaction with our services.
• The job is based in Makati City and offers Hybrid Work Arrangement (3 days Office Based/ 2 days WFH).
• Salary: PHP 60,000.00 - PHP 70,000.00

Key job responsibilities:

• Provide day-to-day global service and support to both internal and external clients through the processing of IT requests and the provision of IT support via Email/Skype or other communication tools.
• Translate web-based programs and applications created by the web design team into both languages to cover both Chinese dialects.
• Translate instructional materials to be used by clients.

Key job requirements:

• With experience working with B2B customer teams.
• Candidate must have previous experience as a Chinese Translator / Interpreter or must have customer service experience.
• Candidate must be resourceful and hardworking.
• Candidate must be a team player with the right attitude and mindset.

Qualifications:

• Candidate must be fluent in English and Chinese (both Mandarin and Fookien dialects) in written and spoken form for both Languages.
• Candidate must have a Bachelor’s Degree in IT or any related discipline.
• Candidate must be computer literate and must be able to use a bilingual keyboard.
• Candidate must be able to effectively use Microsoft Office programs.
• Candidate must be based in the Philippines, preferably a Filipino.

Others:

• Must be willing to work in shifts and in a 24/7 environment. (Every quarter rotation).
• Must be willing to work during Holidays or Weekends. (If the schedule falls on a weekend/night shift, it will be WFH).

 

.