About Intrepid
Intrepid Group (www.intrepid.asia), an Ascential company (https://www.ascential.com/) is a leading regional Digital and Ecommerce Services Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities.
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We are supported by Ascential, (https://www.ascential.com/) a global leader in information, analytics and eCommerce optimization. Together with Ascential, Intrepid is growing rapidly, with many exciting opportunities to work with leading brands and ecommerce platforms across multiple categories. By joining us, you’ll get to experience what it takes to drive a successful ecommerce business end to end.
Responsibilities:
- Equipped by dynamic Brand FAQs to provide response to customers
- Using ASANA ticketing system (internal) for structured and speedy escalations
- Provide straight to the point responses which aligned with the brand directions
- Responsible in both Product reviews and store/seller ratings
- Solve urgent issues such as OOS, cancellations, etc, in a flash
- Extended service to contact customers directly mostly for debt collecting due to system error
- Work closely with KAM Team to strategize customer reach using auto broadcast tool
What we offer
- Competitive salary package
- Key external facing position in a fast-growing international ecommerce company that has strong momentum and strong competitive differentiators (team, technology, regional footprint), this role offers an exciting growth journey and opportunity to co-create our success story
- You will work with leading brands across different categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian ecommerce ecosystem
- Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, soft skills and leadership training)
- English speaking environment, open, collaborative and fun culture, and a nice & centrally located office (*currently WFH/Hybrid)
- 15 days of Annual Leave.
