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*Company Name:* ClickWave Sarl
*Location:* Gueliz Marrakech
**RFP Description:**
We are seeking a skilled and fluent English-speaking customer support agents to join our team. As a customer support agent, you will play a crucial role in engaging with potential and existing customers over the phone to provide information, address inquiries, and offer our products/services. Your excellent communication skills and proficiency in English will be essential in delivering outstanding customer experiences.
**Scope of Work:**
**Required Skills:**
**Proposal Submission:**
Interested and qualified customer support agent are invited to submit their proposals, which should include the following:
1. Resume or CV highlighting relevant experience.
2. Brief cover letter explaining your interest in the role and your availability.
3. Any references or recommendations from previous employers (if available).
We encourage diversity and inclusion in our workforce and welcome applications from all qualified individuals. This is an exciting opportunity to contribute to our growing team and enhance our c
*Location:* Gueliz Marrakech
**RFP Description:**
We are seeking a skilled and fluent English-speaking customer support agents to join our team. As a customer support agent, you will play a crucial role in engaging with potential and existing customers over the phone to provide information, address inquiries, and offer our products/services. Your excellent communication skills and proficiency in English will be essential in delivering outstanding customer experiences.
**Scope of Work:**
- Conduct outbound and inbound calls to potential customers based on provided lists or leads.
- Provide information about our products, answer questions, and address customer concerns.
- Collect and record customer information accurately in our CRM system.
- Follow communication scripts and guidelines to ensure consistent and effective interactions.
- Identify opportunities to upsell or cross-sell products/services to customers.
- Collaborate with team members and provide feedback for process improvement.
**Required Skills:**
- Fluent in English, both spoken and written.
- Excellent communication and interpersonal skills.
- Previous experience in a customer support agent or customer service role is a plus.
- Familiarity with basic computer skills.
- Ability to navigate objections and provide effective solutions.
- Positive attitude, patience, and willingness to learn.
**Proposal Submission:**
Interested and qualified customer support agent are invited to submit their proposals, which should include the following:
1. Resume or CV highlighting relevant experience.
2. Brief cover letter explaining your interest in the role and your availability.
3. Any references or recommendations from previous employers (if available).
We encourage diversity and inclusion in our workforce and welcome applications from all qualified individuals. This is an exciting opportunity to contribute to our growing team and enhance our c
- Domaine : Commerce / Artisanat
- Fonction : Commercial particuliers (B2C)
- Contrat : Anapec
- Entreprise : ClickWave
- Salaire : 2 000 - 3 000 DH
- Niveau d'études : Bac plus 2