Responsibilities:
- Use promotional techniques and materials (brochures, discounts) to sell tour packages.
- Determine client's destination preferences and advise them on appropriate service and cost based on (age, family status, budget, hobbies.)
- Provide clients relevant information(e.g.; guides, maps, regulations, events) of the selected package and explaining the services in detail.
- Book reservations for safari, rental cars, tours, theme park tickets, waterpark tickets, excursions, and updating the reservation system accordingly.
- Process credit card and cash payment and issue tickets post inputting the payment details on the system.
- Handle travel problems, complaints, or refunds in coordination with the Manager.
- Arrange alternative booking if changes arise before or during the trip.
- Coordinate with operations team to assure services provided by(driver, tour guide) are punctual.
- Meet sales targets and maximize sales and customer experience by suggesting upgrades.
- Answer client's queries via telephone or mail on time and notify Manager of the same.
- Advice about local weather conditions, customs, attractions, and relevant requirements.
- Offer excellent customer service by being diplomatic and friendly.
- Keep product knowledge up to date whilst having in-depth knowledge of the company s brochures and destinations.
- Report daily sales to Manager and assure figures are accurate and matching to issued invoices.
- Coordinate and follow up with operations team on excursions and tour execution and communicate tour pick-up, drop-off, and timing to clients.
- Job opens to all Nationality
- Excellent English communication skills
- At least 2-3 years relevant experience in the Hospitality and tourism industry
Languages: English, Hindi
Job Type: Full-time
Salary: AED2,000.00 - AED3,000.00 per month
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