Under the direction of the Director, Case Management Services, responsible for developing, implementing, and managing a case management system to coordinate, facilitate, and monitor programs and services undergraduate and graduate students experiencing distress. Case Managers will facilitate crisis intervention during regular business hours for students who are at risk for harming themselves or others.
Coordinate with the Office of the Dean of Students, Counseling and Psychological Services, Residential Life, UCPD, Academic Counseling and other administrators as appropriate to address the needs of students who have problems in areas that may include academics, health-related, psychological, economic, housing insecurity, discipline, family relationships, social adjustment, and gender-based violence, through assessments, consultations, interventions, referrals, and follow-up services. Collaborate with UCLA Consultation and Response Team to support and assist distressed students.
This position is designed to support specific student populations including, but not limited to Black students, students who have been part of the foster care and probation systems, students who are undocumented or a part of mixed-status families, parenting students and students who are taking care of other dependents such as siblings, students in recovery, students were formerly incarcerated or impacted by the carceral system, and students who have experienced homelessness or houselessness. The position provides crisis intervention, emergency assistance, campus presentations and trainings, consultations regarding resource and referral to campus departments and community agencies.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
18
Records
Qualifications
Required/Preferred
1. Detailed working knowledge of federal regulations impacting student records, including FERPA.
Required
2. Bachelor's degree in related area and /or equivalent experience / training. Advanced degree from an accredited institution in Law, Psychology, Education, Counseling, Social Work, or a related field (preferred).
Required
3. Concentrated experience working with distressed individuals in a higher education or community setting.
Required
4. Demonstrated ability to interact effectively with students, faculty, staff, and community members of diverse cultural, social, political, and religious backgrounds and varied age, gender, sexual orientation, and ability. Specific demonstrated ability to work with people within the following communities: Black students, students who have been part of the foster care and probation systems, students who are undocumented or a part of mixed-status families, parenting students and students who are taking care of other dependents such as siblings, students in recovery, students were formerly incarcerated or impacted by the carceral system, and students who have experienced homelessness or houselessness.
Required
5. Strong verbal, written, and interpersonal communication skills. Skill in speaking clearly and distinctly using appropriate vocabulary and grammar to obtain and convey information to individuals at various organizational levels. Strong listening skills. Ability to compose clear, grammatically correct, well-constructed correspondence, reports, and informational materials.
Required
6. Detailed knowledge of dispute resolution alternatives, including mediation between individuals.
Required
7. Outstanding organizational skills, including ability to set priorities which accurately reflect the relative importance of job responsibilities and carry out multiple assignments in a timely fashion when there are changing workloads, competing requirements and deadlines, heavy workloads, and changing assignments. Demonstrated skill in working independently and following through on assignments with minimal direction.
Required
8. Demonstrated ability to deal effectively with crisis situations under conditions of limited supervision, high demands, and rapidly changing circumstances.
Required
9. Ability to counsel undergraduate and graduate students on a one-to-one basis.
Required
10. Demonstrated ability to research, write analytical reports, and make presentations on issues related to students and student behavior.
Required
11. Skill in interacting diplomatically with the public when faced with demands or requests for action that may violate federal or state law or University policy and procedure.
Required
12. Ability to speak formally and informally and make prepared and extemporaneous presentations to individuals and groups in order to provide information, explain procedures, investigate facts, and persuade others.
Required
13. Ability to facilitate resolution of disputes between individuals/groups.
Required
14. Skill in negotiating and exchanging ideas, information, and opinions with others to formulate policies and programs and arrive jointly at decisions, conclusions, and solutions.
Required
15. Ability to maintain equanimity, sensitivity, and judgment in the face of resistance, indifference or hostility during conflict or confrontations.
Required
16. Ability to take thoughtful action where answers to a problem are not readily available.
Required
17. Working knowledge of microcomputer applications in a local area network, including word-processing, spreadsheet, presentation, database, and electronic mail applications, in order to perform all administrative responsibilities associated with the position.
Required
18. Knowledge of issues faced by student veterans, former foster youth, parenting students, undocumented students, transfer students, and members of the LGBTQIA community.
Preferred
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
07-13-2023
External Posting Date:
